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FortiCare Professional Services

Expertise at Your Service

Download Solution Brief

As your business evolves, your security capabilities need to keep up. Yet often organizations lack the in-house expertise to design, deploy, operate, and maintain new capabilities or meet tight deadlines to implement changes. At Fortinet, we understand these challenges and Fortinet Professional Services helps thousands of organizations every year address them. Our experts help reduce risk by:

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Accelerating implementation of your technology

Operations Optimization

Assisting your operations teams

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Optimizing security capabilities

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Continuing to support ongoing operations of your Fortinet Security Fabric deployment

Companies should also consider FortiCare Technical Support Services and Advanced Support.
Fortinet follows the life-cycle approach and provides unique services to help our customers in their success journey.

 

Design

Business Alignment
Deploying a new solution into your operating environment is very critical to the ongoing health of both network and security. With the experience gained from 1000s of engagements, our engineers understand your environment and will design the optimal solution to meet your security needs and business objectives.

Deploy

Accelerated Implementation
Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience to help you quickly migrate from older technologies. Using proven methodology, our consultants plan and execute your implementation efficiently and effectively.

Operate

Reliable Assistance
Take advantage of our domain experts and offload your short- or long-term project tasks such as planning, design, configuration, upgrades, migration, deployment, and testing. Our experts work closely with your team to operationalize our solutions and improve productivity and provide technical and operational knowledge transfer.

Optimize

Performance Excellence
Tap into our expertise to modify your protections as your business, network, and threats change. We can help you adapt to changes in users, applications, and traffic patterns. Best-practice reviews of configuration, performance, and policies will maximize security and keep your business running smoothly. We can also make sure your network is meeting your performance needs, as ongoing network changes can impact network performance.

Evolve

Personalized Care
When it comes to end-of-life of hardware or cloud transformation, we have the expertise to replace, migrate, or transform your network and security environments to meet your future business needs. We are here to help you along the journey.

Professional Services Projects

Service Design and Transition Details
Network Design and Integration Optimizes integration of the Fortinet solution and advises on proposed design solutions
Design and Configuration Review Reviews of design documentation and the accompanying configuration files
Design and Configuration Validation Implements customer-specific test plans with focus on verifying business-centric end state
Firewall Migration and Replacement Project Provides production-to-production project support for customers migrating from a third-party vendor
Software Upgrade and Platform Migration Project Assures a software upgrade or hardware migration
Technical Design Authority and Implementation Provides a design lead throughout the project to ensure issues are tracked and resolved
Wireless: Configure Implements software and wireless parameters to achieve the best Wi-Fi user experience based upon business requirements and environmental factors

 

* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.

Service Operations Details
FortiGate Health Check Operational performance review to identify needed improvements and provide configuration-tuning recommendations.
Security Hardening Hardening procedures specific to specific platform and specific firmware version.
Compliancy Audit Preparation Written guidance on audit and compliance processes for the deployed solution, including configuration baselines per compliance objectives such as PCI and HIPAA.
Configuration Verification Recalibrates, restructures, or redesigns the customer’s solution so that it is optimally deployed to meet current demands.
Lab Testing and Validation Conducts functional testing ahead of a planned design or configuration change for a more predictable and measurable outcome.
Dedicated Resource Service Ongoing operational technical assistance by a Fortinet certified engineer, either remotely or on-site.
Custom Training on Deployed Solution Provides tailored training on a design solution created by Fortinet Professional Services.
Wireless: Assess To handle change in client count and wireless usage, this service intelligently evolves the network through soft adjustments and verified infrastructure enhancements.
Wireless: Wellness Analyzes and resolves challenges experienced on deployed Wi-Fi networks to determine root cause and optimization options.

* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.