Advanced Services for Enterprise
Integrated support to maximize the value of your Fortinet appliancesDownload the Solution Brief
FortiCare Advanced Services for Enterprise provides integrated support to sustain and optimize Fortinet appliances. This scalable service has different service levels ranging from focused technical support to a comprehensive set of services to help with IT business continuity objectives. An assigned Advanced Services Coordinator will act as your liaison for Fortinet services, facilitating your overall service delivery, and ensuring timely responses through a focused communication channel. Enterprises should also consider Fortinet Professional Services.
FortiCare Advanced Services for Enterprise includes the following options:
Service Relationship Manager
Fortinet’s Service Relationship Manager (SRM) service provides the customer with a designated service manager. Fortinet SRMs possess a strong understanding of our customers’ business objectives and manage all elements of the service relationship.
The key benefits of this service are to reduce the effort involved in maintaining operations, reduce operating expenses (OpEx), reduce downtime, and achieve faster time-to-value. SRM service is already included in Select, Elite, Global First, and Global Elite service offers.