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Zakher Marine International

Premier Emirates Marine Services Provider Transforms User Experience and Operational Efficiency through Fortinet Secure SD-WAN

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For Abu Dhabi’s Zakher Marine International (ZMI), a marine services company, effective, and secure connectivity is vital to employee safety and productivity. Having deployed another vendor’s software-defined wide-area network (SD-WAN), the company experienced a dramatic increase in service support tickets due to dropouts caused by inefficient failover limitation provisions. The company also identified weaknesses in its firewall capability.

To solve these challenges, ZMI implemented a Fortinet Secure SD-WAN solution based on FortiGate Next-Generation Firewalls (NGFWs) and managed through FortiManager and FortiAnalyzer. The Fortinet Secure SD-WAN solution intelligently reroutes traffic in the event of link failure, providing seamless failover to minimize disruption. The solution also enables ZMI to control bandwidth by application, source, and IP address, and ensure resources are shared equally among users. Finally, the solution leverages threat intelligence from FortiGuard Security Services alongside FortiAnalyzer to automate and improve its security capability. As a result, the company benefits from large reductions in support tickets and security response times, allowing the IT group to focus on new, value-added projects.

“Some of our larger barges carry 200+ people, and we have to ensure a minimum guaranteed quality of service for everyone on board, even with very limited overall bandwidth. Fortinet made this easy to achieve, and the results were amazing. There was an immediate increase in client satisfaction reported through our feedback portal and a massive 65% drop in user support tickets.”

 Wadie Farah, ICT Manager, Zakher Marine International

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Business Impact

Improved reliability and quality of service with 65% reduction in support tickets

Increased operational efficiency and business value through improved network visibility and control

Minimized company exposure to cyberthreats through enhanced security and automation


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