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FortiCare Technical Support and Services

Expertise at Your Service

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FortiCare Delivers Top Support and Optimizes Security Fabric Deployments

Fortinet is dedicated to your success, and every year our FortiCare services help thousands of organizations get the most from their Fortinet Security Fabric solutions. We have more than 1,400+ experts who help accelerate technology implementation, and provide reliable assistance and proactive care to maximize security and performance at your organization.


World-class Enterprise Support

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Support calls answered in less than five minutes, on average, 24 hours a day

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1400+ Fortinet technical and operational service experts on staff globally

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Advanced Support options to align with your operations

Account based services

Implement new capabilities quickly

Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience and can help you design a full solution, quickly migrate from legacy technologies, and adopt new capabilities. With our long-term dedicated resource services, you can offload operational tasks and technical incident management.

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Get expert help when you need it

Maximize the effectiveness of your solution with 24x7 assistance from technical experts. If you have more advanced enterprise needs, our accelerated incident resolution is available from professionals who know your business. Our premium hardware replacement (RMA) options include 4-hour RMA and secure RMA services to help ensure business continuity.

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Enhance security with tailored guidance

Increase your team's productivity and avoid incidents with operational reviews by designated resources. Account planning and upgrade assistance help you add new capabilities with confidence. Our advanced service options can help mitigate future incidents with an analysis of critical technical incidents.

Learn more about Advanced Services for Enterprise

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