FortiCare Support Services for Service Provider

Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) equip customers with critical services where teaming with the technology vendor is necessary for success.


ASE FortiCare

Advanced Support Engineering (ASE) enables the service provider to individually allocate cost for a higher support level to an individual device or serviced customer contract. You can bring a new service level to market or become eligible for more opportunities.

Advanced Services

Fortinet knows how to equip and team with partners providing services to end-customers. This support level is centered around training the partner’s delivery team, assisting with deployment logistics, and working with a designated FortiCare support engineer. Details.


FortiCare Four-hour Parts with Engineer provides quick hardware problem resolution without you having to build out a field support team.  Fortinet will deliver the replacement device to the customer’s location fast, physically replace it, and get it accessible for your remote team to continue the restoration process.

Resident Engineer

As projects and staffing fluctuate, Fortinet provides Resident Engineers who can work on-site or remote to augment your staffing needs. With internal connections, full training, and knowledge from previous deployments, Fortinet Resident Engineers will quickly benefit your project plan or resource constraints.