Fortinet solutions provide critical services, and if issues arise they need to be addressed quickly to help ensure security and business continuity. We provide FortiCare technical support and return merchandise (RMA) services on a per-device basis for 24x7 support and timely issue resolution. FortiCare services support the entire Fortinet Security Fabric, which offers multi-disciplinary support and a single source for troubleshooting. Flexible support options help your organization maximize uptime, security, and performance according to the needs of your business.
FortiCare Support Services for Small Businesses
Small-medium business (SMB) owners need continuous coverage at a reasonable price to keep business running for each critical client transaction.
FortiCare Essential is the base-level service, and it is targeted toward devices that require a limited amount of support and can tolerate next-business-day, web-only response for critical as well as non-critical issues. This service is only offered to FortiGate models 8x and below and to low-end FortiWifi devices.
FortiCare Support Services for Enterprise
Enterprise businesses continue to focus on maintaining business operations while managing various risks from impacting the enterprise.
FortiCare Elite services offers enhanced service-level agreements (SLAs) and accelerated issue resolution. This advanced support offering provides access to a dedicated support team. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances.
FortiCare Support Services for Service Provider
Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) equip customers with critical services where teaming with the technology vendor is necessary for success.
Business-focused Guidance and Proactive Care
Our FortiCare Advanced Services gives you direct assistance from technical experts who know your business and can help accelerate issue resolution. With designated account management and service delivery, you can focus on your business while we focus on your success. We offer Advanced Services for enterprises and service providers.Learn more about Advanced Services
In addition to the FortiCare technical support offerings, we also offer self-service resources to help you deploy, maintain, and operate your Fortinet technologies. These resources include include a community forum with tips, quick start and video guides, and connections to various knowledge base documents.
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