FortiCare Technical Services

Expert services to assist Fortinet Security Fabric deployments and ongoing operational success

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Welcome to FortiCare

Customer satisfaction is Fortinet's number one priority. Fortinet’s FortiCare Services provide global support for all Fortinet products and deliver best-in-class support services. With FortiCare Services, customers can be assured that their Fortinet security products are performing optimally and protecting their corporate assets.


World Class Support

24x7 support 1

Support calls answered in an average of less than five minutes, 24 hours a day

24x7 support 2

Advanced Support options to align with customer operations

24x7 support 3

1000+ Fortinet support services experts on staff

Top FortiCare Objectives

forticare objectives 1

Train and empower security teams

forticare objectives 2

Highlight best practices and maintenance for proactive protection

forticare objectives 3

Provide expert, speedy assistance for operational needs

Account based services

Professional Services

Developing a security strategy can put a strain on an organization’s valuable time and resources. Fortinet Professional Services are comprised of expert engineers who are available globally to implement, integrate, and operate customers’ Fortinet Security Fabric solutions and FortiGuard Services for resilient connectivity and cyber risk management.

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Device FortiCare

Technical Support

Unexpected technical glitches can lead to costly business downtime. With FortiCare, Fortinet helps customers recover quickly and achieve the peace of mind of sustained business continuity. FortiCare Technical Support covers everything from fast support response to four-hour hardware replacement, so you can get back to business as fast as possible.

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