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FortiCare Technical Support and Services

Expertise at Your Service

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Fortinet is dedicated to helping our customers succeed, and every year FortiCare Services help thousands of organizations get the most from their investments in Fortinet’s products and services. To achieve this, FortiCare follows the life-cycle approach and provides three unique services to help our customers in their success journeys. The journey starts with the design and deploy services offered by our Professional Services experts. It is then followed by the best-in-class Technical Support Services that help our customers recover faster from incidents. Finally, for commercial, enterprise, or service providers, FortiCare offers Advanced Support. This high-touch offering works very closely with our customers to help meet their business objectives and provide proactive care to maximize security and performance of Fortinet deployments.

 

Expertise at Your Service

Communications

24x7 Global Support

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1,400+ NSE and Industry Certified Global Resources

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3 Regional Centers of Expertise

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23 Support Centers and 40 Regional Depots

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200+ In-country Depots

Faster Time

4-hour Expedited Hardware Replacement Availability

Per-device Service: Technical Support Services & RMA

Maximize the effectiveness of your solution with 24x7 assistance from technical experts. Our premium hardware replacement (RMA) options include 4-hour RMA and secure RMA services to help ensure business continuity.

Learn more about Technical Support Services and RMA

Per-account Service: Advanced Support

Increase your team's productivity and avoid incidents with operational reviews by designated resources. Account planning and upgrade assistance help you add new capabilities with confidence.

Learn more about Advanced Support

Professional Services


Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience and can help you design a full solution, quickly migrate from legacy technologies, and adopt new capabilities.

Learn more about Professional Services