Unified Communications

Simplify and secure business communications with integrated voice and conferencing features

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Fortinet Unified Communications Overview

Digital innovation is rapidly changing the way employees communicate. As IT infrastructure evolves, teams are finding that legacy voice and phone systems are not only difficult to maintain, but often operate in silos, which increases business inefficiencies. Further, these systems often do not keep up with shifting employee needs. One recent report shows that 73% of companies will have distributed teams by 2028—driving the need for integrated, secure communications systems that span mobile devices. Fortinet Unified Communications provides solutions that meet the need of every business with: FortiVoice IP communications, FortiFone conferencing and desk phones, and FortiCall calling plans.

 

Fortinet Unified Communications Video

FortiVoice empowers workforce efficiency

Learn more about how Fortinet helps Bridgeway Senior Healthcare improve their collaboration and provide top-notch care for the community with Fortinet’s secure unified communications.

Watch the video

 

 

Fortinet Unified Communications Product Details

The Fortinet Unified Communications solutions are comprised of three product families that deliver state-of-the-art technology and come with integrated security to protect phone conversations and business data.

FortiVoice solutions drive efficient collaboration for businesses of every size and need with on-premises, private, and public cloud options. Businesses can achieve secure and cost-effective communications with all-inclusive calling features, centralized control for simplified management, and flexible deployment options to ease the burden on lean IT teams. In addition, FortiVoice gateways extend the connection with additional analog devices and support dual network connections to optimize business continuity.

FortiVoice systems support many use cases. The solution offers additional add-ons to expand the functionality to fit unique business needs.

  • Unified Communications Services. FortiVoice provides additional real-time collaboration features to help improve employee productivity and project completion. View your colleagues’ presences, make video calls and chat* any time directly from a FortiFone Softclient. Fully integrated with Microsoft Teams, you can start a call and enjoy FortiVoice’s secure, high-quality calling experience without leaving Teams.
  • Call Center. A productive call center is key for customer satisfaction and growing business to the next level. By enabling the Call Center license, you can transform FortiVoice into a robust call center solution. Featuring dynamic call distribution, skill-based routing, coaching tools, advanced reporting, and more, FortiVoice helps you boost agents’ performance to deliver better customer service.
  • Hotel Management. Turn your FortiVoice system into a complete hospitality solution! With the Hotel Management add-on, you can provide better guest services and communications with enriched features, like check in/check out, wakeup calls, room condition codes, room status, phone privileges, and voicemail management.

FortiFone devices span a range of versatile IP phones for needs for offices, hotels, front desk reception, conference calls, soft clients and more. Each FortiFone is equipped with high-definition (HD) audio quality, programable lines, and reliable performance to streamline efficiencies. FortiFone Softclients for mobile and desktops allow employees to seamlessly communicate anytime, anywhere.

FortiCall simplifies communication with a flat rate for unlimited inbound and outbound calling in the continental U.S. and Canada**, regardless of location. Organizations can establish a regional presence with a local phone number, and easily expand international business with affordable calling rates to more than 180 countries.

 

*Chat/SMS text features will be available in early 2021.
**The unlimited calling within the continental U.S. and Canada excludes Alaska and NWT, Canada.

   

Features and Benefits

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Secure Communications

Advanced security features safeguard conversations and prevent call interception, unauthorized access, or hacks
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Simplified Management

Reduce operating overhead and cost with centralized deployment, configuration, and management across all locations
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Better Value

All-inclusive voice and conferencing features for everyone without additional hardware or licenses
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Enterprise-grade Features

Integrated HD voice, conferencing, and fax platform for easy communications and business efficiency
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Business Continuity

Dual network connections and local survivability support always-on connectivity and automatic system failover
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Comprehensive System Monitoring

Real-time dashboard and reporting provide a quick glance of system performance, network traffic, call logs and statistics

Fortinet Unified Communications solution features secure FortiVoice PBX systems with on-premises, virtual machines, and cloud options to meet each organization’s unique business needs. A wide selection of FortiFones further enrich communication experiences with HD audio.

FortiVoice products are subject to regional telecommunications regulations, check the current product availability.

 

Models for Branch Offices


These cost-effective FortiVoice PBX systems come with all the business-critical calling features to boost employee productivity without increasing your communication costs.

Extensions
20 extensions, 2 FXS ports
Trunks
2 FXO ports, 4 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications
Extensions
20 extensions
Trunks
4 FXO ports, 4 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications
Extensions
50 extensions, 2 FXS ports
Trunks
6 FXO ports, 8 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications
Models for Enterprise Headquarters


These comprehensive FortiVoice PBX systems with all-inclusive features and centralized management to simplify your IT administration and optimize business efficiency across all locations.

Extensions
100 extensions
Trunks
16 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
200 extensions
Trunks
8 FXO ports, 24 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
300 extensions
Trunks
1 PRI port, 30 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
500 extensions
Trunks
50 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
2000 extensions
Trunks
200 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
5000 extensions
Trunks
500 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Gateways Models


These scalable FortiVoice Gateways expand the connections of different lines analog devices to FortiVoice PBX systems. Dual network connections and local survivability support ensure always-on communications.

Extensions
-
Trunks
8 FXO ports
Lan connections
2 RJ45 ports
Extensions
16 FXS ports
Trunks
-
Lan connections
2 RJ45 ports
Extensions
-
Trunks
1 PRI port
Lan connections
2 RJ45 ports
Extensions
-
Trunks
2 PRI port
Lan connections
2 RJ45 ports

FortiVoice virtual machines are supported on numerous hypervisors, including VMware ESX and ESXi, Microsoft Hyper V, and more.

Extensions
50 extensions
Trunks
8 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications
Extensions
100 extensions
Trunks
16 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
200 extensions
Trunks
24 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
500 extensions
Trunks
50 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
2,000 extensions
Trunks
200 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
5,000 extensions
Trunks
500 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
10,000 extensions
Trunks
1,000 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
20,000 extensions
Trunks
2,000 VoIP trunks
Add-ons
FortiFone Softclient, Unified Communications, Call Center, Hotel Management
Extensions
50,000 extensions
Trunks
3000 VoIP trunks
Add-on
FortiFone Softclient, Unified Communications, Call Center, Hotel Management

Get all the quality FortiVoice calling features and stay connected with easy cloud options.

Organizations gain a high-definition calling experience with FortiFone IP phones. Each FortiFone is equipped with high-definition audio and reliable performance, enabling efficient and clear conversations.

Fortinet offers a range of selection from entry-level phones that can be used in a hotel or waiting room, to executive-level phones that offer vivid color screens, with programmable line and extension appearances.

In addition, FortiFone soft clients for mobile phones and desktops, keeps distributed employees connected anywhere, anytime.

Desk Phones
FortiFone FON-175

FortiFone FON-175

A quality, two-line IP phone delivers reliable communications with HD audio quality. This entry-level business phone is easy to use that works in any office.

  • 2.4" color screen
  • 5 dedicated feature keys
  • Full duplex speakerphone
  • 2 x 10/100 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-375

FortiFone FON-375

A reliable IP phone delivers HD sound quality, ideal for office workers who need efficient communications. An easy-to-read color screen and a programmable second screen make it easy to display which lines are in use and who is on a call.

  • Dual color screens: 2.8" +  2.4”
  • 8 dedicated feature keys
  • 30 programmable phone keys
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-475

FortiFone FON-475

Equipped with a 4.3” vivid color display and premium audio quality, this IP phone is an ideal for any office. You have the power to program appearance keys and control your calls to make you call experience better than ever.

  • 4.3" color screen
  • 11 dedicated feature keys
  • 45 programmable phone keys
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-480

FortiFone FON-480

Ideal for any business, this smart IP phone features a 4.3” rich-color screen and premium audio quality in both the handset and speaker. FON-480 is intuitive and simple to configure. A voicemail list with caller ID on the screen lets you work efficiently by accessing voicemail based on your priorities.

  • 4.3" color display screen
  • 18 programmable appearance keys
  • 10 dedicated feature keys
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
  • Built-in Bluetooth headset support
  • Works with cloud and on-premises solutions
FortiFone FON-570

FortiFone FON-570

Featuring a large 7” color touchscreen and premium HD call quality, this IP phone is great for efficient communications. Combined dedicated feature keys and programmable keys expandable to 109, you have the flexibility to control your calls within your fingertips.

  • 7" color screen
  • 7 dedicated feature keys
  • 109 programmable phone keys
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-575

FortiFone FON-575

Tailored for professional workers who require intelligent multi-call management with fast call routing and handling, FON-575 provides the clear HD audio and flexibility with up to 106 programmable keys to ensure all calls are efficiently connected.

  • Color screens: 4.3" + 2 built-in 3.5” side displays
  • 11 dedicated feature keys
  • 106 programmable phone keys
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-675i

FortiFone FON-675i

A high-performance media phone is ideal for corporate executives or anyone requiring the latest technology and great interoperability. With a large touchscreen, HD video camera and quality audio, you can have your call interaction effortless.

  • 7" TFT color screen
  • 5 dedicated feature keys
  • 112 programmable phone keys
  • Camera with adjustable position
  • Full duplex speakerphone
  • 2 x 10/100/1000 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
Conference Phone
FortiFone FON-C71 conferencing phone with full duplex speakerphone

FortiFone FON-C71

Enjoy the premium HD sound and easy-to-use conferencing experience that make it sound like everyone is in the room. Ideal for small to midsize offices and conference rooms, this conference phone helps boost your meeting efficiency and team collaboration.

  • 3.1" pixel graphic display
  • Full duplex speakerphone
  • Three microphone array
  • 10/100 Ethernet port
  • Integrated Power over Ethernet (PoE) support
  • Wi-Fi/Bluetooth support to connect your mobile and PCs
Cordless Phones



FortiFone offers both standalone and multi-cell cordless solutions to companies of all sizes with secure, high-quality wireless communications.

Single-base Cordless Solution

Single-base Cordless Solution

Ideal for offices with smaller areas or retail stores, The solution is designed to manage the registration and calls for up to 8 handsets with FortiVoice.

The minimum requirements:

  • One (1) FON-D71-B single-base station
  • One (1) FON-D71-H cordless handset
Multi-cell Cordless Solution

Multi-cell Cordless Solution

Ideal for offices with a large footprint or in a multiple-floor building, the solution supports up to 100 handsets.

The minimum requirements:

  • One (1) FON-D72-M station manager
  • One (1)  FON-D72-B multi-cell base station
  • One (1)  FON-D71-H cordless handset

Each FON-D72-M station manager supports up to 30 base stations. It acts as a proxy, managing registrations and call distribution between base stations and handsets with FortiVoice.

FortiFone FON-D71-H Handset

DECT Cordless Hardware

FortiFone FON-D71-H Handset

The FON-D71-H is a high-quality DECT handset delivering HD sound quality and DECT encryption for cordless convenience.

  • 2.4” color, easy-to-read screen
  • 30 hours of talk time on a single charge
  • Full-duplex speaker phone
  • Intuitive call handling and message indicators
  • Supports 9 world languages
  • Compatible with FON-D71-B and FON-D72 base solutions
FortiFone FON-D71-B Single Base Station

FortiFone FON-D71-B Single Base Station

The FON-D71-B is a single-base DECT station, optimized for businesses with a smaller footprint office environment.

  • Requires at least one FON-D71-B base and FON-D71-H handset
  • Single-base station supports up to 8 handsets
  • Able to handle up to 8 concurrent calls
  • Indoor range up to 50 meters
  • Outdoor range up to 300 meters
FortiFone FON-D72-B Multi-cell Base Station

FortiFone FON-D72-B Multi-cell Base Station

The FON-D72-B is a multi-cell DECT base solution that benefits a business with a large footprint and multi-floor offices.

  • The multi-cell solution requires at least one FON-D71-H handset, FON-D72-B base station and FON-D72-M station manager
  • Supports up to 8 handsets per base station, up to a maximum of 100 handsets per FON-D72 solution (with multiple bases)
  • Able to handle up to 100 concurrent calls (requires multiple bases)
  • Indoor range up to 50 meters per base station
  • Outdoor range up to 300 meters per base station
  • Seamless handover and roaming between bases
Hotel Phones
FortiFone FON-H25 IP phone offers clear HD audio and multiple features in your hotel.

FortiFone FON-H25

This reliable and affordable IP phone offers clear HD audio and a range of features needed in your hotel. With 6 programmable keys and easy one-touch access, you can customize this phone for guest rooms, waiting rooms or in the office.

  • 6 dedicated feature keys
  • Full duplex speakerphone
  • 2 x 10/100 Ethernet ports
  • Integrated Power over Ethernet (PoE) support
FortiFone FON-H35 IP phone featuring a 3.5" color display

FortiFone FON-H35

This intuitive IP phone gives your hotel guests a pleasant and high-quality calling experience during their stays. Featuring a 3.5” color display with the flexibility to customize the screen, your guests can have a quick one-touch access to important calls and functions.

  • 3.5” color display
  • Dedicated feature keys
  • 6 programmable keys
  • Full duplex speakerphone
  • 2 x 10/100 Ethernet ports
  • Integrated Power over Ethernet (PoE) support

Fortinet Unified Communications provides a smart FortiFone Softclient to help users stay connected anywhere, anytime, without missing an important phone call. The intuitive interface helps you easily make/receive calls, check voicemails, join a conference call, send/receive faxes, access directories, and more, directly from smartphones or desktops.

FortiFone Softclient for Mobile

The FortiFone Softclient for mobile enhances your connection to the office, even on the go. Transform your mobile device into an extension connected to the FortiVoice phone system, giving you a truly unified communication experience as if you were actually in the office.

  • Integrated UI for calling, conferencing, fax, and more, directly from a smartphone
  • Easy call control: hold/unhold, mute/unmute, transfer, swap and merge calls, and more.
  • Access company directory and favorites; call your colleague or customers with a single tap
  • Visual voicemail
  • Check call history with details: caller ID, date, and time
  • Hands-free speaker phone option
  • Message waiting and missed call notifications
  • Available for Android and iOS
 
FortiFone Softclient for Desktop

The FortiFone Softclient for desktop keeps you moving efficiently throughout your day.  An app on your desktop computer, it enables you to make and receive calls with ease, all controlled through a simple and intuitive interface.

  • Integrated UI for calling, conferencing, fax, and more, directly from a computer or a notebook.
  • Easy call control: hold/unhold, mute/unmute, transfer, swap and merge calls, and more.
  • Call other extensions on the FortiVoice
  • Access company directory and favorites; call your colleague or customers with a single tap
  • Visual voicemail
  • Check call history with details; caller ID, date, and time
  • Hands-free speaker phone option
  • Message waiting and missed call notifications
  • Available for Mac and Windows

Download for Windows

 

Download for Mac

FortiCall services gets businesses up and running fast, delivering comprehensive calling features and reliable services from Fortinet. Each FortiCall line provides unlimited inbound and outbound calling within the continental U.S. and Canada regardless of location.* Businesses can establish a local presence without a physical location.  Additional toll-free and international calling are also available with affordable rates.

 

*The unlimited calling within the continental U.S. and Canada excludes Alaska and NWT, Canada.

Product Demo

This full working demo shows the FortiVoice Enterprise IP-PBX voice solutions, which are built for offices with up to 50,000 phone users. FortiVoice mid-range and enterprise systems give you total call control and sophisticated communication features for excellent customer service and efficient employee collaboration. Powerful, affordable, and simple, FortiVoice phone systems include everything you need to handle calls professionally, control communication costs, and stay connected everywhere.

Fortinet Unified Communications solutions offer simplified management in both centralized and distributed environments. Flexible deployment options give organizations reliable and secure communications whether on-premises, virtualized, or delivered via cloud services. The result is employees stay connected and productive, regardless of their work location.

 

Streamline Communications for Centralized Offices and Headquarters

Fortinet brings you optimal performance and security in business communications without complication and high cost. Unlike many one-size-fits-all solutions, every FortiVoice phone system is fully customizable to meet your unique business needs. You have total control of a feature-enriched FortiVoice system that enables you to seamlessly integrate the solution into your existing processes and workflow. Fortinet gives your organization everything you need for efficient communications without additional add-ons and expensive per-user subscription.

Customer story: Learn how a resource-constrained church saw ROI in less than a year with Fortinet Unified Communications

Unify Communications for Distributed Offices and Campuses

Fortinet Unified Communications helps you simplify communications management across offices from anywhere, at any time, using an intuitive web-based console. You have the flexibility and visibility to configure phone settings and handle calls based on each branch office’s requirements. Fortinet empowers your IT team to have more things done with less. With the local survivability support, Fortinet ensures always-on phone connectivity in your branch offices, even when the internet is down.

Customer story: Learn how Alamance County uses FortiVoice as part of a complete technology solution

 

Stay Connected and Collaborative with Remote Workers

Fortinet’s all-inclusive phone system provides every user with the same robust calling features whether they’re in the office or working remotely. FortiFone Softclient gives your teleworkers the flexibility to stay connected with colleagues and customers. Your remote workers or employees on-the-go can easily use the same business phone number and extensions to answer and make calls, or join a conference directly from their smartphones or desktops.  

Partner story: Learn how a MSP enables secure telephony for healthcare using Fortinet