Salvadoran company OneLink started its Business Process Outsourcing (BPO) operation in San Salvador and Colombia with 2,600 service agents in 2013. Today, the company has 14,000 employees, working across 16 locations in El Salvador, Guatemala, Mexico, Nicaragua, Colombia, and Brazil.
The COVID-19 pandemic forced OneLink’s agents to work from home, while their customer base grew by 4 times in 2020. Operations could not be interrupted, so the company reacted exceptionally fast to stay up and running. They engaged a massive deployment of VPNs, which allowed agents to safely communicate with headquarters and access to business applications.
Learn how FortiGSLB Cloud, the Fortinet Global Server Load Balancing solution, helped to improve the stability of the VPN connections in this case study.
Easy and fast integration of FortiGSLB Cloud, thanks to the existing Fortinet platform
Stable and seamless connection for more than 3,000 remote service agents
Scalable solution for business growth
Secure remote access to corporate and customer applications