FortiCare Support Services for Enterprise
Enterprise businesses continue to focus on maintaining business operations while managing various risks from impacting the enterprise.
This support level provides a designated engineer that will learn about your team and Security Fabric deployment, resulting in quicker resolutions and guidance for your team. Use the included training, service points, and higher ticket SLAs to better enable your services. Details here.
Four-Hour Parts with Engineer
Space is precious at the data center and spares can be lost in a distributed enterprise. This support delivers a replacement unit at your location within four hours, with an engineer to physically install the device, update firmware, and establish network management to your remote team. Geographic restrictions apply.