FortiCare Support Services for Enterprise

Enterprise businesses continue to focus on maintaining business operations while managing various risks from impacting the enterprise.


Support Agreement

Simplicity and operational expenditure come together with an Enterprise Support Agreement. This program allows enterprises to have one discounted flat contract for their Security Fabric, enabling auto-registration and consistent entitlements across all devices. This results in better operations and more efficiencies. 

Support Agreement

This support level provides a designated engineer that will learn about your team and Security Fabric deployment, resulting in quicker resolutions and guidance for your team. Use the included training, service points, and higher ticket SLAs to better enable your services. Details here.

Four-hour parts with engineer

Space is precious at the data center and spares can be lost in a distributed enterprise. This support delivers a replacement unit at your location within four hours, with an engineer to physically install the device, update firmware, and establish network management to your remote team. Geographic restrictions apply.