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Americas Business Process Services

Colombian BPO Company Increases the Availability and Security of Their VPN Networks with FortiGSLB Cloud

“FortiGSLB Cloud provided us with DNS-based load balancing to implement redundant connections, without having to maintain or manage our own infrastructure.”

– Andres Camacho Contreras, Head of Technology Services Configurations, Americas Business Process Services


In recent years, the exponential growth of demand for business process services has driven strong growth for Americas Business Process Services (BPS). Americas BPS has offices in four cities where they serve close to 50 clients, and they have 5,000 collaborators who handle projects in Colombia and in several Latin American countries.

Like the rest of the world, 2020 surprised Americas BPS with the COVID-19 pandemic. The company had to comply with the mandatory quarantine imposed in Colombia and reduce its on-site capacity to 35%. Despite these constraints, the company had to sustain its operations since its clients continued to depend on its services. For instance, companies in the health sector extended their response capabilities by broadening their telephone and digital media support. The Fortinet Security Fabric platform offers them the security and performance they need to provide optimal service to their customers, even in remote work environments. The integration of the FortiGSLB Cloud solution was key to adding an accurate load balancing and obtaining a more efficient use of applications, without disruptions.

Learn how Americas BPS deployed the FortiGSLB Cloud solution, integrating it with other Fortinet security solution in this case study.

Business Impact


Faster Time

Fast and effective implementation of FortiGSLB Cloud, integrated with the Fortinet Security Fabric

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Agile deployment on a SaaS model without implementing new devices on site or additional equipment


Increase the security, performance and availability of connections between remote stations and central offices, improving the experience of thousands of remote workers

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Allows VPN connections to scale as business needs change

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Increased visibility of network traffic while reducing the time spent on security management

Data Protection

Achieve corporate and customer data privacy through secure connections

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