Professional Services
Tools and services to deploy and maintain a sound security infrastructure
Overview of FortiCare Support and Operational Services
Fortinet Professional Services delivers technical consulting for Fortinet solutions, ensuring your mission-critical environments equipped with the best protection possible. The Professional Services team has expertise in Fortinet and several complimentary vendor platforms, well rounded with industry practices, network standards, and security landscape knowledge.
During the Service Operations Phase, the FortiCare Technical Support services team is responsible for any repairs or replacements to your Fortinet products and solutions. Professional Services complement FortiCare support through additional services like health checks and audit preparation to ensure your Fortinet investments are maximized in performance and value.
Tools to expedite setup and integration
Access to a network of subject matter experts
Entire team of engineers invested in your success
Implement the best security solution with proven templates and architectures
| Service Design and Transition | Details |
|---|---|
| Network Design and Integration | Optimizes the integration of the Fortinet solution and advises on proposed design solutions. |
| Design and Configuration Review | Paper review of design documentation and accompanying configuration files. |
| Design and Configuration Validation | Implement customer-specific test plans with focus on verifying business-centric end-state. |
| Firewall Migration and Replacement Project | Provides “production-to-production” project support for customers migrating from a third-party vendor. |
| Software Upgrade and Platform Migration Project | Assures a software upgrade or hardware migration. |
| Technical Design Authority and Implementation | Provides a design lead throughout the project to ensure any issues that may arise are tracked and resolved. |
| Wireless: Configure | Implement software and wireless parameters to achieve the best Wi-Fi user experience based upon business requirements and environmental factors. |
| Service Operations | Details |
|---|---|
| FortiGate Health Check | Operational performance review to identify needed improvements and provide configuration-tuning recommendations. |
| Security Hardening | Hardening procedures specific to specific platform and specific firmware version. |
| Compliancy Audit Preparation | Written guidance on audit and compliance processes for the deployed solution, including configuration baselines per compliance objectives such as PCI and HIPAA. |
| Configuration Verification | Recalibrates, restructures, or redesigns the customer’s solution so that it is optimally deployed to meet current demands. |
| Lab Testing and Validation | Conducts functional testing ahead of a planned design or configuration change for a more predictable and measurable outcome. |
| Dedicated Resource Service | Ongoing operational technical assistance by a Fortinet certified engineer, either remotely or on-site. |
| Custom Training on Deployed Solution | Provides tailored training on a design solution created by Fortinet Professional Services. |
| Wireless: Assess | To handle change in client count and wireless usage, this service intelligently evolves the network through soft adjustments and verified infrastructure enhancements. |
| Wireless: Wellness | Analyzes and resolves challenges experienced on deployed Wi-Fi networks to determine root cause and optimization options. |
* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.