Advanced Services for Enterprise
Integrated support to maximize the value of your Fortinet appliancesDownload the Solution Brief
FortiCare Advanced Services for Enterprise provides integrated support to sustain and optimize Fortinet appliances. This scalable service has different service levels ranging from focused technical support to a comprehensive set of services to help with IT business continuity objectives. An assigned Advanced Services Coordinator will act as your liaison for Fortinet services, facilitating your overall service delivery, and ensuring timely responses through a focused communication channel. Enterprises should also consider Fortinet Professional Services.
FortiCare Advanced Services for Enterprise includes the following options:
The First service level builds upon Business with a technical account manager (TAM) who maintains long-term technical engagement while providing direct technical support, operational reviews, and quarterly reporting. The TAM will help your team with best practices guidance, upgrade assistance, extended software support to facilitate upgrade planning, and advanced notifications.
First is also available as a Global First service which provides larger geographical coverage by including a designated lead engineer per major region.