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Secure Cyber Defense

Business Soars When MSSP Leverages FortiSOAR for Threat-Alert Case Management

“Having such robust automation in our case management system, facilitated by our FortiSOAR playbooks, makes us comfortable our analysts are investigating everything that truly needs a human look—our team is no longer waking up in the middle of the night unless it is absolutely necessary.”

– Shawn Waldman, CEO, Secure Cyber Defense


For years, Ohio-based Secure Cyber Defense had provided managed security services using FortiGate next-generation firewalls (NGFWs) and the FortiMail email security solution. But as the cyber threat landscape evolved, customers sought more expert-level security monitoring services. To meet their needs, the MSSP deployed FortiSIEM security information and event management, FortiEDR advanced endpoint detection and response, and FortiSOAR security orchestration and response. With these solutions’ built-in multitenancy, Secure Cyber Defense was able to deliver personalized SOC-as-a-Service dashboards to each customer. The Fortinet solutions have helped the MSSP boost the value of its services and grow its business volume, creating a seven-figure revenue stream.

Learn more about how Secure Cyber Defense is using Fortinet SOC solutions as a security force multiplier in this case study.

Business Impact


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Enabled seven-figure revenue stream with new, value-add SOC services

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Rapid time to market with complete multi-tenancy solution for managed detection and response

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Accelerated response to perceived threats (from 45 minutes to 2 minutes in some cases)

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Improved efficiency by automating low-level alert response, freeing up team to pursue more strategic work

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