Security and Efficiency in Voice Communications Management

“Installing a FortiFone phone is very easy and efficient. FortiVoice’s web-based administration console gives me the flexibility to manage devices across all offices.”

– Ping Xiao Sheng, IT Manager, Ottawa Offices, Fortinet

 

Fortune 500 network security provider Fortinet relies on telephony systems as a crucial part of its technology infrastructure. To enable responsive customer support and support intensive employee collaboration, Fortinet leveraged its FortiVoice PBX solution, integrated with FortiPhone desktop phones and conference bridges.

Automated provisioning of the FortiFone systems is saving staff time and costly truck rolls, helping the company scale its call telephony infrastructure faster. The fully featured FortiVoice PBX system includes robust security features, giving mobile Fortinet employees the confidence to communicate with peers and with customers from the field. Moreover, the centralized management capabilities of the Fortinet Unified Communications solution have enabled the call center IT team to support three times as many users as before.

Learn more about how Fortinet is transforming the way it supports its customers and employees in this case study.

Business Impact

 

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83% faster conference phone deployment

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Five-minute reduction in time to provision each call center phone

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Elimination of travel requirements for IT staff to install and support remote employees’ telephony

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33% fewer person hours spent by IT staff to manage telephony

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Improved end-user productivity through secure, resilient business communications

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Learn More About the Solutions Used in this Case Study