The Paper Store

Keeping Holiday Cash Registers Humming Across Expanding Store Footprint with Secure SD-WAN and SD-Branch Solutions

“Several stores had some level of primary circuit failure during a period when the company typically generates more than a quarter of its annual revenue. With the Fortinet SD-WAN solution in place, those stores stayed online. In fact, they were not even aware of the outage.”

– Alex Fuchs, Director of IT, The Paper Store


The largest family owned and operated specialty gift business in the northeastern U.S., The Paper Store employs more than 3,000 people at nearly 90 stores across six states, and in the company’s 500,000-square-foot distribution center. With frequent new store launches, technology management grew more complex, and wide area networking costs soared.

IT Director Alex Fuchs sought to consolidate security and networking functions into fewer appliances. Leveraging a software-defined branch (SD Branch) approach—including next-generation firewalls (NGFWs), secure in-store Ethernet switching, and software-defined wide-area networking (SD-WAN) at the edge—The Paper Store was able to reduce complexity and rationalize costs.

Learn more about how The Paper Store is growing its retail network securely and cost-effectively in this case study.

Business Impact


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Maximized revenues in peak sales seasons by ensuring that network outages do not affect in-store transaction processing

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Saved 20% on network management costs, monitoring services, and equipment leases

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Greater visibility into, and control of, all nodes in the security infrastructure

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Faster deployment of new stores and streamlined management of outages, with significantly reduced IT staff time dedicated to network connectivity

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Learn More About the Solutions Used in this Case Study