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Restaurant Growth Services

Greater Uptime Makes for Happy Restaurant Operators

"The beauty of the Fortinet platform is that it does not matter if it is the ‘work-from-home’ FortiGate device, or what we have in the restaurants, or even the larger telco-size platforms. It is the same interface—the same experience across all of those platforms. It helps us manage our switching infrastructure, our access point infrastructure, and all of it through a very efficient set of interfaces.”

– Scott Bleau, Senior Vice President of IT Infrastructure and Security, Restaurant Growth Services

 

Restaurant Growth Services provides a host of management services for restaurants and has a portfolio of 250 restaurants under the O’Charley’s and Ninety Nine brands in the eastern United States. It was dealing with an aging technology infrastructure and lacked visibility into this environment. To help solve this problem, it turned to Fortinet for its converged networking and security solution.

Now with stable and resilient networking centered around Fortinet Secure software-defined wide-area networking (SD-WAN), help tickets are down and restaurant operators are happy. The organization is benefitting from more networking resilience, a smooth journey to the cloud, and an easy-to-use operating system. The solution also enables the business to explore new digital innovations to further improve its customers’ experience.

 

Creating Consistent Customer Experiences

“Fortinet is helping us on the journey of meeting the customer and providing an excellent customer experience—wherever they are, however they are reaching us. Whether it is through our app with API ties into the Fortinet platform or in a restaurant using our Wi-Fi, it is all for a good seamless experience all the way through.” -- Scott Bleau, Senior Vice President of IT Infrastructure and Security, Restaurant Growth Services

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Business Impact

 

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80% reduction in help desk tickets to its networking team

Visibility Protection

Newfound visibility to hold connectivity vendors to SLAs

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Accelerates cloud on-ramp

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More appropriate and efficient allocation of IT resources

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Unified platform for easy management

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Better risk management through improved security

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