Advanced Services for Service Providers

Integrated support for communications and managed security providers

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FortiCare Advanced Services for Service Providers delivers integrated support to sustain and optimize Fortinet appliances for communications and managed security providers. Incident resolution is enhanced by engagement with the Advanced Services team, comprised of knowledgeable experts in security technologies deployed in typical service provider environments. This scalable service has two levels that provide a comprehensive set of services to help customers achieve their business continuity objectives:

Select

The Select service level delivers support excellence through fast-track access to technical experts. Your team will be enhanced as this service includes training and certification, a customized account plan, and a designated service delivery manager (SDM). The SDM will build business-level relationships, drive established objectives, as well as measure and report on service quality.

Elite

The Elite service level builds upon Select as it includes a designated lead engineer, who will collaborate with your team to build and maintain a long-term technical engagement using customer knowledge to enhance service delivery. The lead engineer will provide best practices guidance, assistance to facilitate upgrade planning, and advanced notifications of critical incidents. The SDM will assure service delivery and act as the voice of the customer within Fortinet support and service teams.