Business & Technology

Fortinet Recognized in the 2022 Gartner® Market Guide for Digital Experience Monitoring

By Kimberly Becan and Jane Wasson | April 25, 2022

Recently, Gartner released its 2022 Market Guide for Digital Experience Monitoring. This report includes a detailed market analysis, strategic recommendations, and a list of Representative Vendors for digital experience monitoring (DEM). We’re pleased to report that Fortinet’s product FortiMonitor was recognized as supporting two of the three most common use cases for DEM: Endpoint Monitoring and Synthetic Transaction Monitoring.

Getting the User's Point of View Through Digital Experience Monitoring

With the increase in remote work and the migration of applications to the cloud, customer and employee digital experience has never been more critical to business success. With people working from anywhere, IT staff can no longer simply walk down a hall and visit an employee's cubicle to troubleshoot problems. To remain productive, remote workers need access to an array of cloud applications.

Because of the pandemic, many business models and workloads have shifted to the cloud as well. The continuing growth of many organizations depends on customers and employees having an exceptional experience. But to understand the user experience, you need to be able to tell what's going on from their point of view. According to Gartner, “by 2026, at least 60% of infrastructure and operations leaders will use DEM to measure application, services, and endpoint performance from the user’s viewpoint, up from less than 20% in 2021.”

What Is Digital Experience Monitoring?

Because users, applications, and workloads can be anywhere, organizations need DEM solutions to help them troubleshoot issues. With more insight into where the issues are located, IT can fix problems before it affects users. Keeping users connected to their workloads preserves the digital experience for both customers and employees.

Without the right tools, infrastructure and operations teams often struggle to view, measure, and troubleshoot the employee and customer experience. DEM solutions show how users interact with applications and devices. In the report, Gartner recommends that organizations implement DEM solutions to:

  • Reduce the time to troubleshoot user-to-application performance issues 
  • Optimize user-to-application experience and reduce risk of downtime
  • Gain proactive insights about SaaS performance and address issues before users are impacted

How Fortinet Can Help With Digital Experience Monitoring Needs

As organizations embrace digital acceleration, they adopt new network edges, including LAN, WAN, 5G, remote workers, and clouds. And as part of this process, they often unintentionally create complex, vulnerable network environments that are difficult to manage, secure, and monitor.  

Fortinet’s Security-Driven Networking approach offers SD-WAN, NGFW, SWG, ZTNA enforcement, LAN edge, and wireless WAN 5G/LTE all integrated into a single solution and is the industry’s only converged networking and security platform capable of effectively defending today’s highly dynamic environments. Fortinet’s Network Operations solution simplifies and automates network security management across all network edges in a single console, while enabling visibility into the attack surface and the end-user’s digital experience. 

As part of Fortinet’s Network Operations product portfolio, FortiMonitor empowers IT with performance monitoring of the Fortinet Security Fabric and beyond, delivering insights across heterogeneous and distributed networks to ensure seamless user-to-application interactions.

In the Gartner report, Fortinet was recognized as a Representative Vendor in two of the three DEM technology categories: endpoint monitoring and synthetic transaction monitoring. Our product FortiMonitor provides end-to-end visibility into the overall user experience, no matter where the user resides or where the application is hosted. 

A comprehensive, vendor-agnostic solution, FortiMonitor provides health and performance metrics for FortiGate Next-Generation Firewalls and other Fortinet devices, plus other vendor network devices, infrastructure, cloud service/applications, and user devices, all from a single, SaaS-based monitoring solution.

With FortiMonitor, IT teams can correlate end-to-end performance metrics and more quickly troubleshoot technology issues. FortiMonitor helps bring IT teams together with insights to remediate issues before they affect users and to optimize the employee digital experience, improving business outcomes. It can track the path that data takes from endpoint devices through local networks, VPNs, remote offices, SD-WAN, and on-premises and cloud-based services and applications. Synthetic transaction monitoring (STM) runs from global public nodes, private networks, and employee devices to simulate user transactions. These synthetic checks provide insights into performance at each step throughout a service, so the source of performance issues with SaaS and native applications can be identified, areas for optimization can be proactively addressed, and user experience continuously improved.

Find out how Fortinet remains a global leader in broad, integrated and automated cybersecurity solutions: Fortinet Innovation series.  

To learn more about digital experience monitoring and how you can use DEM solutions to gain visibility into the user experience from the user to the application, including endpoint device, network, application, and infrastructure performance, read the new Gartner® report.

Gartner, Market Guide for Digital Experience Monitoring, 28 March 2022, Mrudula Bangera, et. al.

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