Knowledge Center
Support Login
Product Registration
Product End-of-Life
Premium RMA
Training & Certification
 

Home > Support > Premium RMA


Premium RMA Support is designed for customers who need the assurance of a replacement part being delivered onsite within a given timeframe.

Premium RMA Support is delivered using dedicated stock positioned in depots close to your premises and a network of trained engineers qualified to replace equipment.

Three levels of premium RMA support are currently offered.

  • 4-hour Onsite Engineer (4HR-OSE) - Parts delivered onsite as well as an engineer, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • 4-hour Courier (4HR-C) - Parts-only delivered onsite, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • Next Day Delivery (NDD) - Parts-only delivered onsite the next day following RMA verification and approval by Fortinet support.

Premium RMA Support is available worldwide. The enhanced service levels, however, may restrict availability in certain geographic locations.

More Information
For a quotation of pricing and availability, or for more information about Fortinet Premium RMA services, please contact your local Fortinet reseller, or email us at P-RMA.


 

 
 

   
   
 
 
 
SITE MAP  |  LEGAL NOTICES

      © 2008 FORTINET INC. ALL RIGHTS RESERVED