Network Security, Enterprise and Data-Center Firewall | Fortinet

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Premium RMA

Premium RMA Support is designed for customers who need the assurance of a replacement part being delivered onsite within a given timeframe.

Premium RMA Support is delivered using dedicated stock positioned in depots close to your premises and a network of trained engineers qualified to replace equipment.

    Three levels of premium RMA support are currently offered.
  • 4-hour Onsite Engineer (4HR-OSE) - Parts delivered onsite as well as an engineer, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • 4-hour Courier (4HR-C) - Parts-only delivered onsite, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • Next Day Delivery (NDD) - Parts-only delivered onsite the next day following RMA verification and approval by Fortinet support.

Premium RMA Service Availability

Premium RMA Support is available worldwide. The enhanced service levels, however, may restrict availability in certain geographic locations.

The Service Delivery Matrix provides service descriptions and information regarding the availability of Premium RMA Support around the world. Your local Fortinet reseller will be able to confirm whether Premium RMA Support can be provided in locations not listed in the Service Delivery Matrix.

Download Service Delivery Matrix

More Information

For a quotation of pricing and availability, or for more information about Fortinet Premium RMA services, please contact your local Fortinet reseller.

Download Premium RMA Brochure

Testimonials


In looking for a network security vendor, it was very important for us to find one that would support our new EVDO network, one that we could manage remotely and one that had consolidated functionality so that we could easily and cost-effectively add network security functions on an as-needed basis. Fortinet was the only vendor that met all these needs.

Larry Havlik
Senior Director of Information Technology and Facilities
Hat World