Premium RMA Support is designed for customers who need the assurance of a replacement part being delivered onsite within a given timeframe.
Premium RMA Support is delivered using dedicated stock positioned in depots close to your premises and a network of trained engineers qualified to replace equipment.
Premium RMA Support is available worldwide. The enhanced service levels, however, may restrict availability in certain geographic locations.
The Service Delivery Matrix provides service descriptions and information regarding the availability of Premium RMA Support around the world. Your local Fortinet reseller will be able to confirm whether Premium RMA Support can be provided in locations not listed in the Service Delivery Matrix.
For a quotation of pricing and availability, or for more information about Fortinet Premium RMA services, please contact your local Fortinet reseller.
FortiGate appliances allowed us to have our security grow with the needs of our network infrastructure, evolving from 200 Mbps to 1 Gbps performance over time. With Fortinet's firewall solution, we control what comes in and out of our data centers, and we have been able to include new applications in our service catalogue without jeopardizing the availability and security of our core systems.