You are here

Premium RMA

Premium RMA Support is designed for customers who need the assurance of a replacement part being delivered onsite within a given timeframe.

Premium RMA Support is delivered using dedicated stock positioned in depots close to your premises and a network of trained engineers qualified to replace equipment.

    Three levels of premium RMA support are currently offered.
  • 4-hour Onsite Engineer (4HR-OSE) - Parts delivered onsite as well as an engineer, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • 4-hour Courier (4HR-C) - Parts-only delivered onsite, 24 hours-a-day, 7 days-a-week within 4 hours of RMA verification and approval by Fortinet support.
  • Next Day Delivery (NDD) - Parts-only delivered onsite the next day following RMA verification and approval by Fortinet support.

Premium RMA Service Availability

Premium RMA Support is available worldwide. The enhanced service levels, however, may restrict availability in certain geographic locations.

The Service Delivery Matrix provides service descriptions and information regarding the availability of Premium RMA Support around the world. Your local Fortinet reseller will be able to confirm whether Premium RMA Support can be provided in locations not listed in the Service Delivery Matrix.

Download Service Delivery Matrix

More Information

For a quotation of pricing and availability, or for more information about Fortinet Premium RMA services, please contact your local Fortinet reseller.

Download Premium RMA Brochure

CALL NOW! 1-866-868-3678

Testimonials


We think highly of the FortiGate appliances ability to provide various security functions within one appliance, rather than forcing us to implement specific security software one by one. In addition, we liked its clear fee structure for initial licensing based on an annual per store cost. The deployment of FortiGate appliances enabled us to share a huge amount of data in a secure manner. We plan to drive further development, including a management system to understand all aspects of our outlets, such as photo shooting status, the delivery of commercial messages to our customers to highlight our outlets and the delivery of streaming images to our employees as part of training. Furthermore, we will consider developing a dedicated store system tailored for digital photography, rather than use a common POS system for retail outlets modified for photo studios.

Koichi Inatani
Information Systems Department
Studio Alice's Operations Head Office