Fortinet and its Partners stand ready to provide the right technical support at the right level at the right time. Please take a few moments to register your product using the link at left of this page (or here) -- this will allow you to receive technical support and service updates. When you need technical support we recommend that you initially contact your. Fortinet Certified Support Partner (Reseller) for first line support. In most cases Fortinet Technical Assistance Centre provides technical support through your preferred support partner. We will provide end-user support when the partner is unable to resolve the reported problem, in these cases you may open a service request via the support portal login link or by contacting your local support centre via the telephone numbers listed below. Full details of our support offerings, procedures, and service level agreements can be found in the Customer Support Services Reference Guide available at this link (after logging into the Support site). In the rare event of a Priority 1 (System Down), always contact Support by phone.

Regional TAC contact information and coverage hours

Americas

Suite 400, 4710 Kingsway
Burnaby, BC V5H 4M2
Canada
Tech Support: 1-866-648-4638 (toll-free)
1-408-486-7899
Normal office hours: Monday-Friday 06:00 - 18:00 Pacific Time

EMEA

120 rue Albert Caquot
06560, Sophia Antipolis
France
Tech Support: +33-4-8987-0555
Normal office hours: Monday-Friday, 09:00 - 19:00 Central European Time

APAC

Suite 33A-02/03 , Level 33A,
Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur , Malaysia
Tech Support: +603.2711.7391
Normal office hours: Monday-Friday, 09:00 - 18:00 Malaysia Time (GMT+08:00)

Regional Support Centers

Japan (Support offered in Japanese)

Located in Tokyo, Japan
Phone: +81 (0)3-6434-8535
Normal office hours: Monday-Friday, 09:00 - 18:00 Japan Standard Time (GMT+09:00)

China (Support offered in Mandarin)

Located in Beijing, China
Phone: +86 400-600-5255
E-mail: service_china@fortinet.com
Normal office hours: Monday-Friday, 09:00 - 18:00 China Coastal Time (GMT+08:00)

TalkSwitch and FortiVoice Support Center

1-866-393-9660 (Toll Free US and Canada)
1-613-725-2466 (International)
Normal office hours: Monday-Friday, 09:00 - 20:00 Eastern Time