CONTACTING SUPPORT

Fortinet and its Partners stand ready to provide the right technical support at the right level at the right time. Please take a few moments to register your product using the link at left of this page (or here) -- this will allow you to receive technical support and service updates. When you need technical support we recommend that you initially contact your. Fortinet Certified Support Partner (Reseller) for first line support. In most cases Fortinet Technical Assistance Centre provides technical support through your preferred support partner. We will provide end-user support when the partner is unable to resolve the reported problem, in these cases you may open a service request via the support portal login link or by contacting your local support centre via the telephone numbers listed below. Full details of our support offerings, procedures, and service level agreements can be found in the Customer Support Services Reference Guide available at this link (after logging into the Support site). In the rare event of a Priority 1 (System Down), always contact Support by phone.