CONTACTING SUPPORT

Fortinet and its Partners stand ready to provide the right technical support at the right level at the right time. Please take a few moments to register your product using the link at left of this page (or here) -- this will allow you to receive technical support and service updates. When you need technical support we recommend that you initially contact your. Fortinet Certified Support Partner (Reseller) for first line support. In most cases Fortinet Technical Assistance Centre provides technical support through your preferred support partner. We will provide end-user support when the partner is unable to resolve the reported problem, in these cases you may open a service request via the support portal login link or by contacting your local support centre via the telephone numbers listed below. Full details of our support offerings, procedures, and service level agreements can be found in the Customer Support Services Reference Guide available at this link (after logging into the Support site). In the rare event of a Priority 1 (System Down), always contact Support by phone.

Regional TAC contact information and coverage hours

Americas
Suite 400, 4710 Kingsway
Burnaby, BC V5H 4M2
Canada
Tech Support: 1-866-648-4638 (toll-free)
1-408-486-7899
Normal office hours: Monday-Friday 06:00 - 18:00 Pacific Time
 

EMEA
120 rue Albert Caquot
06560, Sophia Antipolis
France
Tech Support: +33-4-8987-0555
Normal office hours: Monday-Friday, 09:00 - 19:00 Central European Time
 

APAC
Suite 33A-02/03 , Level 33A,
Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur , Malaysia
Tech Support: +603.2711.7391
Normal office hours: Monday-Friday, 09:00 - 18:00 Malaysia Time (GMT+08:00)
 

Regional Support Centers

Japan (Support offered in Japanese)
Located in Tokyo, Japan
Phone: +81 (0)3-6434-8535
E-mail: support_jp@fortinet.com
Normal office hours: Monday-Friday, 09:00 - 18:00 Japan Standard Time (GMT+09:00)
 

China (Support offered in Mandarin)
Located in Beijing, China
Phone: +86 400-600-5255
E-mail: service_china@fortinet.com
Normal office hours: Monday-Friday, 09:00 - 18:00 China Coastal Time (GMT+08:00)
 





CONTACT SUPPORT
AMERICAS
Tel: 1-866-648-4638
EMEA
Tel: +33-4-8987-0555
APAC
Tel: +603.2711.7391
Japan
Tel: +81 (0)3-6434-8535
China
Tel: +86 400-600-5255



Fortinet's FortiGate-5000 Series products are true carrier-class security systems and perfectly meet our network security requirements. Not only can Fortinet's systems scale as our customer base grows, but they also give us the flexibility to add security services over time, as our needs expand.

Antonio Hernandez, Core Engineering Manager
Jazztel