BANGALOE, India - June 23, 2009 - Fortinet^® - a market-leading network security provider and worldwide leader of unified threat management (UTM) solutions today announced the launch of an enhanced MA program for customers in India supported by Indelox Services on the logistics front. Indolex is a company specializing in distribution, compliance and outsourced services. This new scheme forms the backbone of an improved after-sales support infrastructure in the country, allowing end-users the option to elect 24x7 Advance eplacement service over the existing 8x5 eturn and epair offering. All existing and new customers can now upgrade and/or opt for the premium 24x7 Advance eplacement, which allows customers to receive their replacement units directly from Fortinet before shipping out the defective unit. This provides a seamless security experience for all end users, including carriers and enterprises.

According to Vishak aman, regional director for India & SAAC, ÏLarge enterprises and carriers will find the new 24x7 Advance eplacement service reassuring, as it ensures that there will be no downtime to their security operations in the event of a hardware failure. eceiving the replacement unit onsite for a direct swap provides CIOs the peace of mind to consider Fortinet as the preferred enterprise security vendor with an added competitive edge in the marketplace today. This new MA program, directly managed by Fortinet, is a key strategy in strengthening our business model in the country. Fortinet is committed to the Indian marketplace and this improved program, together with our customer service support centre, is fundamental in strengthening our market presence today. Previously, the MA program was wholly managed by Ingram Micro, Fortinets distribution partner in India.

For advance replacement (24x7) cases, Fortinet will work with Indelox Services to ship a replacement unit to the customer upon receiving the completed forms, in the event of hardware failure confirmed by Fortinets support after remote troubleshooting. If the forms (including shipping permits, if required) reach Fortinet on or before 1400 hours, the replacement unit will be shipped out the same day. However, if the forms arrive after 1400 hours, the replacement unit will be shipped out the next working day. In both instances, freight charges incurred during the outgoing shipment of the replacement unit will be borne by Fortinet. The customer should hand over the defective unit to the nominated courier, who will deliver it to Indelox Services on the same day or within the next five days after the replacement unit has been delivered onsite.

Fortinet customers in India are also well covered by a professional customer service team, which provides timely and effective support services for all registered products. Customers can visit http://www.fortinet.com/support/contact_support.html for more information.