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Effective Date: October 3, 2014
Collection of Your Information
Information You Provide to Us
When you use the Services, we may collect and store personal information that you provide to us, including, among other information: your name; address; phone number; email address; and credit card number or other payment details. For example, we collect this information when you fill out an online form, contact us for information or customer support, register to use a service, make a purchase, and request certain features (e.g., newsletters, updates, and other products). If you do not wish to have your payment details stored, please contact Customer Support at the number listed below.
In order to tailor our communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, experience with our products, and more detailed contact preferences. You always have the option of choosing not to provide us with this information.
The Services may enable you to send communications to us or to third parties, such as through our live chat feature. All such communications become our property once you submit them. Whenever you choose to initiate these kinds of communication with us, or anyone else, you may be contacted in return. Please use your discretion when deciding whether and what to communicate. We reserve the right, in our sole discretion, to monitor, edit or delete communications transmitted to us or that are made publicly available on the Services. This reservation of rights shall not under any circumstances obligate us to conduct such edits or deletions, nor shall it cause us to be liable for any such edits or deletions.
We may automatically collect information about how you access and use the Services. For example, we may collect and store information such as your browser type, IP address, language, operating system, the state or country from which you accessed the Services, the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting our websites, error logs, and other hardware and software information. Fortinet maintains log files of the traffic that visits our sites. We do not link any information gathered in these log files to personal information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. We may use third party analytics providers, such as Google Analytics, and various technologies, including cookies and similar tools, to assist in collecting this information. We may use this information to formulate statistical models about use of the Services, enhance the Services for our users, and provide you with tailored content and advertising. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on by clicking here
We may also employ certain applications, such as the various components of Security Center, to retrieve information about your computer system to assist us in the provision of services that you have chosen to subscribe to or use. This information is essential to enable us to provide you with quality service, and for that reason there is no opt-out available for this information collection.
Tailored Advertising. The Services may include third party tailored ad technology which enables customized ads to be displayed to you through the Services. We do not share information that is intended to identify you personally with these third parties; however, when you use the Services, we or third parties operating the ad serving technology may use device or similar information that is collected through cookies, web beacons, pixels, clear GIFs, or similar technologies to ensure that appropriate ads are presented and to perform analytics concerning your use of the Services and other websites tracked by these third parties. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and we are not responsible for the privacy practices of such third parties.
If you are interested in more information about tailored ads and your choices to prevent third parties from delivering tailored ads, you may visit the following third party websites: the Network Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance’s Consumer Opt-Out Page. You can also visit the Google Ad Settings page to opt out of receiving tailored ads from Google. Please note that to the extent ad technology is integrated into the Services, you may still receive ads even if you opt-out of tailored ads. In that case, the ads will just not be tailored to your interests. Also, the opt-out services provided by the Network Advertising Initiative and the Digital Advertising Alliance are controlled by those third parties, not Fortinet, and Fortinet does not control which companies choose to participate in those programs.
Do Not Track. We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the various advertising opt outs above. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.
Information from Third Parties
We may obtain additional information about you from third parties such as marketers, partners, researchers, and others. We may combine information that we collect from or about you with information we obtain about you from such third parties and affiliates and information derived from any other subscription, product, or service we provide.
Anonymous or De-Identified Data
Use of Your Information
Fortinet uses your information to better understand your needs and provide you with better service. Specifically, we use your information to:
- Process and respond to your inquiries
- Help you complete a transaction, including fulfillment of orders and promotional offers;
- Send you marketing or other communications that may be of interest to you;
- Update you on service and benefits;
- Analyze the accuracy, effectiveness, usability, or popularity of the Services;
- Improve the content and features of the Services or develop new Services;
- Administer and troubleshoot the Services;
- Enforce the legal terms that govern the Services;
- Personalize the Services for you; and
- Manage and renew your subscription(s).
Credit card numbers are used only for payment processing and fraud protection, and are not used for other purposes without your permission.
Sharing of Your Information
- We may access or disclose information about you, including the content of your communications, when we believe in good faith that such disclosure is necessary in order to: (a) comply with the law or respond to lawful requests or legal processes; (b) protect the rights or property of Fortinet or our partners or customers, including the enforcement of our agreements or policies; or (c) protect the personal safety of individuals such as Fortinet employees, partners, customers or the public.
- We may share your information with any affiliate or agent of Fortinet in order to provide the Services or advertising or to communicate with you on our behalf.
- We may also disclose, sell or assign personal information in connection with a corporate transaction, such as a merger, acquisition, sale of assets or restructuring.
- When we have your consent.
Your Email Marketing Choices
If you provide us with your email address when you register as a customer or make a purchase from us, we may occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid advertisements from third parties. At the time you register or make a purchase, you will be given the opportunity to opt into our out of this service. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications. Please note that these opt-out processes may take some time to complete, consistent with applicable law.
Separately, we send service notifications via email to keep you informed about the status of your service orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.
We follow industry standard practices for email marketing and customer contact, and we urge our business partners to do so as well.
Third Party Links and Services
Security of Your Personal Information
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
If a password is used to help protect your personal information, it is your responsibility to keep the password confidential. Do not share this information with anyone.
How You Can Access and Update Your Personal Information
To ensure that you have some control over the information we have about you, you may review and update certain user information by logging in to the relevant portions of the Services where such information may be updated (may be available on some Services and not others) or by contacting us at the contact information provided below.
Your California Privacy Rights.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to email@example.com.
Notification of Changes