CAREER OPPORTUNITIES

We're hiring the "best and brightest" in the industry across all disciplines, and around the world. If you don't see a current opening that matches your qualifications, we encourage you to send your resume to recruiter@fortinet.com, hr@fortinet.com for US-based positions, Jobs_Vancouver@fortinet.com and jobs_ottawa@fortinet.com for Canadian-based jobs, jobs_emea@fortinet.com for Europe-based opportunities and jobs_apac@fortinet.com for APAC-based positions.

We're hiring in the following areas:

• SALES/MARKETING
• CUSTOMER SUPPORT SERVICES
• ENGINEERING
• FINANCE & ADMINISTRATION

If you're looking for a place to share your talents, grow your career and be on a winning team, then Fortinet is the place for you!

Location: Sophia Antipolis, France

JOB TITLE: Technical Trainer Network Security   

Job Description:

The Technical Trainer is responsible for both development and delivery of training services for our international customers and channel partners. Training Services cover our core technologies and newest product developments, our team’s services provide support to the sales and channel activities in the regions and improve our reseller’s ability to sell and support our products. The ideal candidate will have a technical background and posses commercial skills. It is imperative that the candidate can work well in a globally dispersed team and is a self-starter who can work with minimum supervision. The role requires 50% travel time.

QUALIFICATIONS:

• Expert knowledge in the following subject areas is required: Network and Transport Protocols, Network Services, Firewall, Authentication, Application Protocols
• Knowledge of Windows Server and Linux operating systems
• Knowledge of Network Management Systems
• Knowledge of Internet security threats
• Knowledge of other vendors’ products would be an advantage
• English fluency is a must and other language skills are desirable

To Apply: Please email your resume and cover letter in Word or PDF format to jobs_emea@fortinet.com, with job title in your email subject line.

Location: Sophia Antipolis, France

JOB TITLE: Technical Account Manager   

Job Description:

As a member of the Support Team, you will use your deep understanding of networking/security architectures and general knowledge about current trends in the e-market to promote product quality, while providing best solutions. You will work with in-house and offshore teams of developers, sales teams and regional support teams in a fast paced environment.

For this position, you have demonstrated experience in participating in the support escalation process, which includes pre-sales experience, as well as great customer facing skills. You must also be extremely resourceful, creative, and professional. Zeal to drive customer issues to complete resolution is a must. Experience in working in cross-functional teams dedicated to solving complex issues is a must.

Responsibilities:

• Centrally manage all outstanding customer support issues and provide reports to customers in a timely manner
• Prioritize outstanding customer issue and assure timely resolution
• Answer customer technical queries (non-case related) in a timely manner
• Lab testing for new features, software, hardware and provide feedback and reports internally and to customers
• Provides level 3 technical support to dedicated Fortinet Customers, via telephone or email.
• Responsible for tracking, maintaining and resolving incident reports and customer support requests while interfacing with SEs, partners, and customers.
• Represents the interests of the customers with internal test replication scenarios while interfacing with development and QA teams as required.
• Contributes to the organization as a Subject Matter Expert.
• Promotes technical knowledge distribution, by writing technical bulletins and application notes for both internal and external audiences.
• Update and provide guidance on new releases and features to dedicated customers
• Single point of contact for dedicated customers
• Maintain documentation for dedicated customers' networks
• Arrange conference calls and meetings for dedicated customers to resolve support related issues

Technical Requirements:

• 8 - 10 years relevant experience
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem solving skills
• Administrator level working knowledge of Windows, UNIX or Linux
• Previous Tech support positions, or possibly a Sales Engineering background.

Educational Requirements:

• Bachelors Degree in EE, CS, or CE or equivalent experience.

To Apply: Please email your resume and cover letter in Word to jobs_emea@fortinet.com, with job title in your email subject line.

Location: Sophia Antipolis, France

JOB TITLE: TAC Engineer Level II   

Job Description:

Fortinet is expanding our EMEA TAC team and is looking for strong technical support engineers/specialists at all levels. We want candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternatives.

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

**Please note that this is not an IT/system administration position.

Responsibilities:

• To provide direct technical support via the phone and web based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems involving Fortinet products
• Provide technical solutions to address customer issues
• Reproduction of customer environments on lab equipment
• Follow up technical cases, escalate, and manage the right expectation until the closure of the cases
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results

QUALIFICATIONS:

• At least 4+ years experience in a technical support role
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Administrator level working knowledge of Windows, Linux or Unix skills an advantage
• Strong troubleshooting and problem solving skills
• Previous support center experience, preferably supporting networking or security products
• Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Special requirements: Fluent in English (written and spoken) is a must- Spanish / Italian is recommended.

To Apply: Please email your resume and cover letter in Word to jobs_emea@fortinet.com, with job title in your email subject line.

Location: Kuala Lumpur, Malaysia

JOB TITLE: Level II Technical Support Engineer   Job Code: APCS139

RESPONSIBILITIES:

• Work as a team member within APAC TAC to provide technical web and phone support to our customers in the APAC Region
• Analysis of support request, completion of requests for information and documentation
• Recommend actions based on analysis
• Provide technical solutions or work-around, with regular status report to customers
• Reproduction of customer environments on lab equipment
• Follow up technical cases, deal with escalation and manage the right expectation until the closure of the cases
• Take initiatives and ownership of problem to drive for results
• Customer education (gaps in networking, product knowledge etc)

QUALIFICATIONS:

• At least 4+ years experience in a technical support role in a networking/security company
• b understanding of TCP/IP, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• b troubleshooting and problem solving skills
• Administrator knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
• Fluent in English (written and spoken) is a must – Mandarin / Cantonese / Korean / Thai is a plus

To Apply: Please email your resume and cover letter in Word to jobs_apac@fortinet.com, with job title and code in your email subject line.